At US Baseball Nation, we’re committed to delivering premium baseball and softball equipment to players worldwide with fast, reliable shipping. We stand behind our products just like we stand behind your game, offering a straightforward returns process if you’re not completely satisfied.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on destination. Some Asian regions and remote areas may not be serviceable.

International Shipping

We ship globally (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Important: For hygiene reasons, batting gloves (including Bruce Bolt Batting Gloves) and bat grips are final sale and cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with:

  • Your order number
  • Product details
  • Reason for return/exchange

Step 2: Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number with instructions within 1-2 business days.

Step 3: Package and Ship Your Return

Securely package the item(s) with original packaging and include your RMA number clearly visible. Ship to:

US Baseball Nation Returns
566 South Street
Raleigh, NC 58564
USA

Step 4: Processing Your Return

After we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for your replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement at no additional cost.

International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service.

Need Help?

Our team is here to assist! Contact us at [email protected] with any questions about shipping or returns.

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