Welcome to US Baseball Nation’s FAQ section! We’re here to help you with any questions about our baseball and softball equipment, shipping policies, returns, and more. Below you’ll find answers to our most common questions.

Product Questions

What types of baseball and softball equipment do you sell?
We specialize in high-quality baseball and softball gear including bats (baseball, slowpitch, and fastpitch), fielding gloves, batting gloves (including Bruce Bolt brand), bat grips, balls, equipment bags, and team merchandise for MLB teams like the Baltimore Orioles, Kansas City Royals, and Los Angeles Dodgers.
Do you carry equipment from top brands?
Absolutely! We’re proud to offer premium brands like DeMarini, Easton, and Bruce Bolt. Whether you need a tournament-ready bat or professional-grade fielding gloves, we’ve got you covered.
How do I choose the right bat for my needs?
Consider your league requirements (baseball, slowpitch, or fastpitch softball), player age/level, and personal preferences for weight and balance. Our product descriptions include detailed specifications to help you make an informed decision. If you need personalized advice, email our team at [email protected].

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account lets you track orders, save your shipping information, and access order history for easier future purchases.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.

Shipping & Delivery

What are your shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after shipping
– Free Shipping (orders over $50 via EMS): 15-25 days after shipping
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide (except to some remote areas in Asia and other locations). Our global carrier partnerships ensure your gear arrives safely whether you’re in Kansas City or Tokyo.
What if my package is delayed?
While we process orders quickly and provide reliable shipping estimates, occasional delays may occur due to customs, weather, or carrier issues. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery for unused items in original condition with all tags attached. To initiate a return, email our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method.

Still Have Questions?

Our customer service team is ready to help! Email us at [email protected] or write to us at:
566 South Street, Raleigh, US 58564

⚾ Shop with confidence at US Baseball Nation – Your Pro-Level Gear Destination! ⚾